Frequently Asked Questions

No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Our apartment homes are priced individually based on the amenities and features.

Application fees are $65 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are non-refundable.

The administrative fee is a non-refundable $100 fee that is due at move in.

A one-time non-refundable Holding Fee of $100 is due at the time of application, and will hold the apartment off the market while we process your application.

Applications may be found under the log in tab of our property website, or you can stop in the office for a paper application during business hours.

Residents are responsible for paying their own electric bill through Ameren and Water, Sewer, Trash will be billed through Conservice in addition to your monthly rent.

Security deposits will vary depending on qualifying criteria. Security deposits start at $250 and go up from there.

Rent is always due on the first and a $50 late fee is assessed on the 6th of every month (even Sundays and holidays). An additional $5 a day is assessed after the 6th until rent is paid in full. 

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.

Up to 2 pets, cats or dogs, are allowed.  Any number of pets living in the apartment will then require a one-time, non-refundable pet fee and also a pet deposit. Monthly pet rent is also required. A Doggie DNA pet fee of $50 is due at move-in per dog. Please visit our pet policy page for additional information.
 

Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is two (2) times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.

Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.

If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.

Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 14 days, they will need to fill out an application to be added to your lease agreement.

We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.

Yes, Charter Communications and AT&T are our community cable and Internet providers.

Yes! We have partnered with a national renter's insurance provider that offers a policy that meets our minimum requirements. For your convenience, you can enroll online at www.ePremiumInsurance.com or by calling 1-800-319-1390. If you enroll with ePremium, they will automatically send us your proof of coverage upon policy activation, so there is nothing further you would need to do.

If you elect to obtain coverage from another insurance carrier, you will be required to provide proof of this coverage to the leasing office and the policy must meet our minimum requirements of $100,000 Liability Coverage and $10,000 Personal Property Coverage. Canyon Creek apartments must be listed as an additional interested party or interested party on your renter's insurance policy:

Canyon Creek Apartments
PO Box 498067
Cincinnati, OH 45249

You are allowed to use gas grills on the property. We also provide charcoal grills in our courtyard between Turley Mill and O Bannon.

If you are locked out during business hours, you can come to the office to be let back in your apartment. Outside of business hours, you will need to contact a locksmith. If the lock is changed, you must provide us with a copy of the key within 24 hours. 

If you have lost your keys, you may have new keys made at our office during business hours for a small fee.